A few days back, we announced on our social media accounts that this month, we will be launching the early access of the first SaaS that we develop and sell as B5 Digital, after 4 years of delivering SaaS and custom software development services to clients.
Continuous feedback is a human resources best practice that encourages the consistent sharing of feedback between employees and managers, to make the team more efficient and healthy.
When it comes to software development, choosing to outsource can offer many benefits for businesses not specialized in IT and software; helping businesses keep their focus on what they do best.
Like how satisfied customers recommend your business to others, angry customers won't just avoid dealing with you. But they will also tell others about their frustration and advise them not to buy your services or products, which is -as you may already know- very effective.
CCaaS or Contact Center as a Service is becoming very widely popular, and more businesses are adopting it every year. The lockdown and the COVID-19 crisis have even accelerated the adoption of the model. In this blog, we explain why you should be considering CCaaS and what can motivate you to move your customer service to the cloud.
Customers are now more connected and busy than ever. They are demanding, and not easy to please, and that is our present that we need to accept. For this, businesses need to invest in outstanding customer service, which can never be achieved without omnichannel customer service offered with excellence in mind with each step.
Automating HR has many great newfits for businesses, like the automation of other departments like finance and marketing. The overseen opportunity can help you make enough savings in money that it becomes a worthy investment.
Workflow and business process automation is changing how businesses handle daily workflows and processes, making them more efficient than ever. HR automation is one of the underestimated aspects of automation, despite its great benefits.
E-commerce automation is one of the aspects considered by many e-commerce businesses every new year. This is clearly because nobody wants to waste time. The online competition is growing in a w ay that outstanding customer experience is no more a choice.
E-commerce automation is continuously on the rise, as more and more businesses strive to find new ways to reduce manual tasks and set their businesses free of time waste and unneeded costs. In this blog, we share some processes you need to automate as soon as possible if you are considering automating your e-commerce processes.
When you are launching a new digital product or service, then you probably know that you should be investing time in planning and researching before starting to develop and produce the product. In this blog, we share the most important questions you should be asking before releasing your product or service to the light, which can be very helpful in making the product better and making better decisions.
Online customer service is now an essential way to serve customers and offer them support. People do everything online, and you need to be where they are. Just like any other sort of serving customers, online customer service needs huge efforts and continuous dedication to satisfy customers. In this blog, we offer some essential tips to make your online service better.
