B5 Digital workflow automation, software and AI blog

6 Biggest Reasons Why Custom Software Development Is A Great Choice

Product Development

9 months ago · 3 min read

There are many reasons why custom software development is considered beneficial over pre-developed software. Build custom software for specific needs. It also has distinctive capabilities that suit individual business goals and challenges.

by Alex Mansour

7 Critical Software Development Risks And Overcoming Them

Product Development

9 months ago · 4 min read

Underestimating software development risks is a big mistake. Management of a software development project, and is responsible for it is not easy. Many different challenges can also show up while working on software projects. It depends on the type of the project, the technologies used, and the management methodologies.

by Alex Mansour

5 Great Digital Transformation Examples To Understand The Impact

Digital Transformation

9 months ago · 3 min read

There are many examples of digital transformation around us nowadays. Everything is becoming digital. In time, more and more businesses understand the opportunities lying behind the digital world and technological advances.

by Alex Mansour

Customer Service Automation

5 Customer Service And Brand Loyalty Trends To Essentially Follow In 2021

by Alex Mansour

1 hour ago · 3 min read

Superior customer service is one of the best ways to build brand loyalty. If you want your customers to be loyal in 2021, you need to do much work, and you need to serve them in the best possible way, because we are in the age of tons of choice for everything.

Business Process Automation (BPA)

5 Efficient Ways To Improve Your Business Digital Reputation

by Alex Mansour

3 days ago · 3 min read

Managing your digital reputation and controlling your online presence is one of the practices that affect a brand reputation and strength. From the first impressions people make on the brand websites to how clear is the information they find, to the review they find in various platforms. There is much work to do to enhance your business digital reputation.

Customer Service Automation

5 Tips To Improve Live Chat Experience of Your Customers

by Alex Mansour

5 days ago · 3 min read

Live chat is one of the most preferred customer support channels available nowadays. If you manage your chat support service properly, there is quite a high chance you can improve customer satisfaction.

Customer Service Portal

5 Ways To Handle Angry Customers

by Alex Mansour

7 days ago · 3 min read

Like how satisfied customers recommend your business to others, angry customers won't just avoid dealing with you. But they will also tell others about their frustration and advise them not to buy your services or products, which is -as you may already know- very effective.

Cloud computing

5 Great Benefits of Moving Contact Centers To The Cloud

by Alex Mansour

2 weeks ago · 2 min read

CCaaS or Contact Center as a Service is becoming very widely popular, and more businesses are adopting it every year. The lockdown and the COVID-19 crisis have even accelerated the adoption of the model. In this blog, we explain why you should be considering CCaaS and what can motivate you to move your customer service to the cloud.

Customer Service Portal

4 Essential Tips For Customer Journey Mapping

by Alex Mansour

2 weeks ago · 2 min read

Customer Service Automation

4 Critical Concepts to Prioritize For A Better Omnichannel Customer Experience

by Alex Mansour

3 weeks ago · 2 min read

Customers are now more connected and busy than ever. They are demanding, and not easy to please, and that is our present that we need to accept. For this, businesses need to invest in outstanding customer service, which can never be achieved without omnichannel customer service offered with excellence in mind with each step.

Human Resources Automation

4 Biggest Benefits of automating HR processes

by Alex Mansour

3 weeks ago · 2 min read

Automating HR has many great newfits for businesses, like the automation of other departments like finance and marketing. The overseen opportunity can help you make enough savings in money that it becomes a worthy investment.

Human Resources Automation

5 HR Automation Examples For Businesses To Watch

by Alex Mansour

3 weeks ago · 3 min read

Workflow and business process automation is changing how businesses handle daily workflows and processes, making them more efficient than ever. HR automation is one of the underestimated aspects of automation, despite its great benefits.

E-Commerce Automation

5 Great Benefits of E-commerce Automation You Should Know

by Alex Mansour

4 weeks ago · 3 min read

E-commerce automation is one of the aspects considered by many e-commerce businesses every new year. This is clearly because nobody wants to waste time. The online competition is growing in a w ay that outstanding customer experience is no more a choice.