B5 Digital Launches its first SaaS: Digitalsero

SaaS
8 months ago · 2 min min read

A few days back, we announced on our social media accounts that this month, we will be launching the early access of the first SaaS that we develop and sell as B5 Digital, after 4 years of delivering SaaS and custom software development services to clients.

by Alex Mansour

Read more

Continuous Feedback For Agile Teams: The 4 Top Benefits

Software Development
8 months ago · 2 min min read

Continuous feedback is a human resources best practice that encourages the consistent sharing of feedback between employees and managers, to make the team more efficient and healthy.

by Alex Mansour

Read more

4 Ways Entering a Software Development Partnership Is A Great Decision

Software Development
9 months ago · 3 min min read

When it comes to software development, choosing to outsource can offer many benefits for businesses not specialized in IT and software; helping businesses keep their focus on what they do best.

by Alex Mansour

Read more
Customer Service Automation

What is Conversational Ticketing? And How Could it Be Useful for Your Business?

by Alex Mansour
1 year ago
A well-functioning IT department is crucial for all types of businesses, especially the ones employing central software solutions and automation tools.
Read more
Customer Service Automation

4 Benefits of Automated Ticket Assignment Making It Helpful for Your Customer Service

by Alex Mansour
1 year ago
Automating your customer service, and especially your technical help desk, can bring many benefits for your business, helping you build a great reputation by satisfying every customer whenever they decide to ask you for help.
Read more
Customer Service Automation

4 Signs of a Very Bad Customer Experience to Look Out For

by Alex Mansour
2 years ago
A mediocre customer service shouldn't be the thing you are aspiring for today. People are increasingly expecting premium customer service with minimal time wasted. And your competitors may be looking into this right now. 
Read more
Customer Service Automation

5 Reasons Your Business Will Have To Automate Customer Service In The Future

by Alex Mansour
2 years ago
Automation is already contributing heavily to how brands serve customers and keep up with their rapidly evolving expectations. People are expecting more personalized and faster experiences than ever whenever they interact with businesses and they don't seem to be letting this go. 
Read more
Customer Service Automation

5 Tips To Make Customer Success Work For Your Business

by Alex Mansour
2 years ago
Running a business keeps becoming more complicated. You can't get behind because you know the competition is hard, no matter what your business sector is. 
Read more
Customer Service Automation

5 Challenges That Stand In The Way Of Digitizing Customer Experiences

by Alex Mansour
2 years ago
As entry-level solutions to digitalization and automation are becoming widely adopted and cheaper, more advanced digitization still needs big effort and investment to stand out from what everyone is offering. 
Read more
Customer Service Automation

4 Ways AI Can Impact Customer Experience Heavily

by Alex Mansour
2 years ago
Artificial Intelligence (AI) is impacting many sectors and businesses nowadays. One of the sectors where AI is rapidly rising is customer service, as chatbots are getting more widely used by businesses every new day.
Read more
Customer Service Automation

5 Ways To Make Your Brand Customer-Centric

by Alex Mansour
2 years ago
Every brand wants to sell to customers and make them happy, however, not every brand can be called a customer-centric one. Being a customer-centric brand means that the whole business culture is focused on the customer in ways that make each customer service outstanding, even not just for the employees who deal with customers directly.
Read more
Customer Service Automation

5 Effective Ways To Make Your Customer Service More Personalized

by Alex Mansour
2 years ago
Selling products is harder than ever. People want to build relationships with brands because there are unlimited and overwhelming choices. More brands are understanding this and transforming experiences to become personalized to the maximum possible level. 
Read more
Customer Service Automation

5 Customer Service And Brand Loyalty Trends To Essentially Follow In 2021

by Alex Mansour
2 years ago
Superior customer service is one of the best ways to build brand loyalty. If you want your customers to be loyal in 2021, you need to do much work, and you need to serve them in the best possible way, because we are in the age of tons of choice for everything. 
Read more