A few days back, we announced on our social media accounts that this month, we will be launching the early access of the first SaaS that we develop and sell as B5 Digital, after 4 years of delivering SaaS and custom software development services to clients.
Continuous feedback is a human resources best practice that encourages the consistent sharing of feedback between employees and managers, to make the team more efficient and healthy.
When it comes to software development, choosing to outsource can offer many benefits for businesses not specialized in IT and software; helping businesses keep their focus on what they do best.
As entry-level solutions to digitalization and automation are becoming widely adopted and cheaper, more advanced digitization still needs big effort and investment to stand out from what everyone is offering.
You probably already know that your email marketing should take advantage of user segmentation to offer better results. To do this, you should understand various segments of users to target them properly with customized messages.
Artificial Intelligence (AI) is impacting many sectors and businesses nowadays. One of the sectors where AI is rapidly rising is customer service, as chatbots are getting more widely used by businesses every new day.
Every brand wants to sell to customers and make them happy, however, not every brand can be called a customer-centric one. Being a customer-centric brand means that the whole business culture is focused on the customer in ways that make each customer service outstanding, even not just for the employees who deal with customers directly.
E-commerce on mobile is rapidly on the rise, with more purchases made from smartphones and through mobile apps every new year. For businesses, mobile commerce has many opportunities to sell and earn the loyalty of customers. In this blog, we share 5 tips for approaching mobile commerce the right way.
Conversational AI is changing how businesses interact with customers, by using artificial intelligence to create personalized conversations between the users and the computers without any human interference.
Selling products is harder than ever. People want to build relationships with brands because there are unlimited and overwhelming choices. More brands are understanding this and transforming experiences to become personalized to the maximum possible level.
Superior customer service is one of the best ways to build brand loyalty. If you want your customers to be loyal in 2021, you need to do much work, and you need to serve them in the best possible way, because we are in the age of tons of choice for everything.
Managing your digital reputation and controlling your online presence is one of the practices that affect a brand reputation and strength. From the first impressions people make on the brand websites to how clear is the information they find, to the review they find in various platforms. There is much work to do to enhance your business digital reputation.
Live chat is one of the most preferred customer support channels available nowadays. If you manage your chat support service properly, there is quite a high chance you can improve customer satisfaction.
