A few days back, we announced on our social media accounts that this month, we will be launching the early access of the first SaaS that we develop and sell as B5 Digital, after 4 years of delivering SaaS and custom software development services to clients.
Continuous feedback is a human resources best practice that encourages the consistent sharing of feedback between employees and managers, to make the team more efficient and healthy.
When it comes to software development, choosing to outsource can offer many benefits for businesses not specialized in IT and software; helping businesses keep their focus on what they do best.
Live chat is one of the most preferred customer support channels available nowadays. If you manage your chat support service properly, there is quite a high chance you can improve customer satisfaction.
Customers are now more connected and busy than ever. They are demanding, and not easy to please, and that is our present that we need to accept. For this, businesses need to invest in outstanding customer service, which can never be achieved without omnichannel customer service offered with excellence in mind with each step.
Online customer service is now an essential way to serve customers and offer them support. People do everything online, and you need to be where they are. Just like any other sort of serving customers, online customer service needs huge efforts and continuous dedication to satisfy customers. In this blog, we offer some essential tips to make your online service better.
Research shows that self service is wanted by most of the customers nowadays, as people are busy and want less human interaction and more to-the-point answers.
