The 6 Best Customer Self Service Software to Consider in 2020

by Alex Mansour

3 years ago · 3 min read

Customer self service is one of the most promising trends of customer service. People are willing to serve themselves instead of direct contact with human agents, and technology isn’t resting on improving their experiences while doing so. 

And whether they are custom solutions designed for specific company needs or ready ones that offer a number of features for everyone, customer self service software solutions are many, and you can choose between many choices in 2020, which we got the best of them right here. 

Zendesk Support 

Zendesk Support is a software that is built to let companies offer great customer experiences. The software offers a range of features for self service as one of the leading solutions out there by a well-known company.

Zendesk serves businesses in hundreds of industries and has over 140,000 paid customers. It offers its support software in 30 languages making its solutions reliable for many businesses around the world. The company also operates in 16 different offices around the world. 

Zoho Desk

Zoho Desk is one of the most well-known customer service software. The platform lets businesses manage any volume of requests through a variety of channels, among many other features. 

It also lets businesses analyze and improve the performance of their customer support through better experiences and advanced tools. The software is one of the best customer self service software you can find as it adds features for self service using its AI-powered tools. 


Freshdesk can be used as one of the best customer self service software available now. The platform offers advanced tools for managing customer support, that are suitable for businesses of different sizes. 

It covers support over mail, web, phone, and social media while bringing everything together in one place. The platform also lets you automate workflows and measure different metrics that can be used to enhance customer service, in addition to -of course- its customer self service features. 

The self service features of Freshdesk are advanced as it offers an AI-powered chatbot, predictive support features and much more. 

Hubspot Service Hub

Hubspot is one of the biggest names in online business tools, and it offers a range of services with many features that businesses can benefit from. 

The Hubspot Service Hub is a full customer service software that lets businesses manage all the customer service work in one place. It can also be considered as one of the best customer self service software you can find right now as it offers features to let customers serve themselves and find answers easily and quickly. 

Hubspot now has over 65,000 businesses using its tools in over 100 countries as one of the leaders of such solutions. 

Salesforce Service Cloud 

Salesforce is one of the biggest names when it comes to customer relationship management software. The company also offers its own CRM that helps businesses manage all the customer self service work in one place. 

Besides being one of the best customer self service software available at the moment, Salesforce Service Cloud offers a range of solutions for automating processes and streamlining workflows. 


Teamsupport is flexible and easy to use customer support management software that can be considered as one of the best customer self service solutions available. The software focuses on the internal collaboration of your support teams and providing them with the right tools to offer exceptional customer service that impacts your business positively. 

The features of the software are many and they include advanced reporting as one of the best solutions offering powerful reporting, live chat ticket automation, screen recording, and many other features for better customer service and effective customer self service.

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