At the time we currently live, a recession of any scale can hit businesses around the world. Many businesses have cut down their costs, and more are expected to do so in the coming months, to avoid being hit harder by a recession that is accompanied by a decline in sales. Automation, being helpful in normal times, is even more beneficial in such times a recession is navigated.
In this blog, we are sharing a few tips on how automation can help you cut down costs and make a recession less harmful than ever.
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Automate customer service
One of the easiest departments that you can automate with minimal effort and cost. While saving huge costs is the customer service department.
Automating customer service, even partially, can have a positive impact on customer satisfaction. As more people want to serve themselves the more the world’s population becomes more used to, and actually addicted to technology.
A few tips you would consider for customer service are:
- Use a chatbot: it is very easy to customize and implement a chatbot inside your website or through Facebook messenger to help customers get their questions answered automatically.
Even if the chatbot doesn’t answer all questions. It is going to lift a lot of burden from your existing customer service agents, who can decrease in number.
- Create a knowledge base: a knowledge base is simply a page that has all of the knowledge resources in your website. Creating a knowledge base makes people who want to serve themselves right away save their time, and save you the costs of offering them customer service through agents.
The knowledge base usually has an FAQs section with the most repeatedly asked questions. In addition to any documentation or additional resources. It can also have you blog where you share tips to help your clients or customers.
Look for processes that waste much time
To determine the most urgent areas that need automation, and can save you the biggest amounts of money, then you may need to look out for processes that are causing delays most.
You can automate each process that is slow using either an entire business system or using a separate tool. For example, document sharing and collaboration can be internally managed using new business software, with such features.
However, you can also manage it using the Google suite of apps including Google Docs, Google Sheets, and Google Slides; which can instantly boost productivity and collaboration.
Automate gradually
Waiting to automate your whole business can lead to huge money losses, especially if a recession is there before you are done with your automation planning.
The best solution for this is to automate any department or process that you find inefficient. While still planning for a larger automation plan, depending on your industry and the needs of your business.
Consider SaaS solutions that can help you
Whether for marketing, finance, customer service, or any other department. There are treasures of SaaS products that can help you cut down costs in different areas.
The best thing about SaaS products is that they are mostly subscription-based. So no strings are ever attached, and you can leave anytime. They also mostly are web-based, ally if a recession is there before you have finished with your automation planning.
The best solution for this is to automate any department or process that you find inefficient. While still planning for a larger automation plan, depending on your industry and the needs of your business.
so you get to use them through any browser, without any technical hassle or time-wasting implementation.
At B5 Digital, we help clients build their own automation solutions at the best costs, and while helping them scale wisely, minimize risks and maximize the potential cost savings and benefits. If you feel that that’s what you need, request a free consultation from us without any obligation.
